Refund policy
RETURN AND REFUND POLICY
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return, unless a longer period is required by applicable consumer protection law.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused and unwashed, with original tags attached and, where applicable, in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at:
sales.emptyreference@gmail.com
If your return is accepted, we’ll provide instructions on how and where to send your package.
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, incorrect, or otherwise required by applicable law.
Items sent back to us without first requesting a return may not be accepted.
For any return questions, please contact us at:
sales.emptyreference@gmail.com
DAMAGES AND ISSUES
Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.
Please include your order number and clear photos of the issue so that we can review the situation and provide an appropriate solution.
NON-RETURNABLE ITEMS
Items may not be accepted for return if they have been worn, washed, altered, damaged after delivery, or returned without original tags.
Gift cards are non-returnable.
Any exclusions are subject to applicable consumer protection laws.
EXCHANGES
The fastest way to exchange an item is to return the item you have and, once the return is accepted, place a separate order for the replacement item.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If merchandise is shipped to the European Union and applicable law grants you a statutory right of withdrawal, you may cancel or return your order within 14 days without providing a reason.
Returned items must be in the same condition that you received them, unworn and unused, with original tags and, where applicable, in their original packaging.
Nothing in this policy limits any mandatory rights available to consumers under applicable law.
REFUNDS
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please remember that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at:
sales.emptyreference@gmail.com
CONTACT
Empty Reference
Email:
sales.emptyreference@gmail.com